bigtk's Privacy Policy

This Privacy Policy ("Policy") applies to all users of the bigtk platform. bigtk (hereinafter "we", "our", or "the Platform") is an online betting and casino service operating in the Bangladesh market. The terms set out in this Policy apply to our website bigtk.lat and all associated services.

By registering on our platform or using our services, you agree to the terms of this Privacy Policy. If you do not agree with any term of this Policy, please refrain from using our platform. This Policy may be updated from time to time and any changes will be published on this page.

1 What Information We Collect

bigtk may collect your information in various ways. The categories of information collected are described below:

• Identity Information: Your full name, date of birth, national identity card or passport number.
• Contact Information: Email address, mobile phone number.
• Financial Information: Payment method details (such as bKash, Nagad, Rocket, Upay account numbers), transaction history, deposit and withdrawal records.
• Account Information: Username, password (stored in encrypted form), account settings.
• Activity Information: Betting history, gaming activity, time spent on the platform.
• Technical Information: IP address, browser type, device identifier, operating system, cookie data.

2 Sources of Data Collection

We may collect information from the following sources:

• Directly from you: During registration forms, identity verification processes, customer support interactions, and payment transactions.
• Automatically: When you use our website, through cookies, log files, and similar technologies.
• From third parties: Identity verification services, payment processors, and fraud prevention agencies.

3 Purposes for Using Your Data

bigtk uses the information we collect for the following lawful purposes:

1. Account Management: To create, verify, and maintain your account.
2. Service Delivery: To process betting, gaming services, and financial transactions.
3. Identity Verification: To confirm your age and identity, and to prevent money laundering.
4. Customer Support: To respond to your complaints, questions, and requests.
5. Security & Fraud Prevention: To ensure account security and detect unauthorised activity.
6. Legal Obligations: To comply with applicable laws and regulations.
7. Communications: To send important platform updates, security notifications, and transaction confirmations.
8. Service Improvement: To enhance the user experience and develop new features.

4 Marketing Communications

We will not send you promotional messages without your explicit consent. You may opt out of marketing communications at any time. However, transactional service messages (such as transaction confirmations and security alerts) cannot be stopped, as they are essential to your account's security.

5 Sharing Data with Third Parties

bigtk does not sell or rent your personal information. However, in the following circumstances, certain information may be shared with trusted third parties:

• Payment Processors: With payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• Identity Verification Services: To confirm your identity and age.
• Technology Partners: Those who assist in operating our platform's infrastructure.
• Legal Authorities: In response to a legal order or a legitimate claim.
• Fraud Prevention Agencies: For the purpose of account security and fraud detection.

All third-party service providers are contractually bound to keep your information secure and may only use it for the specified purposes.

6 International Data Transfers

Our servers and third-party partners may be located in various countries. When transferring data, we ensure that adequate data protection measures are in place in the receiving country and that data protection standards are maintained. Any international transfer is carried out in accordance with the standards set out in this Privacy Policy.

7 Security Technologies & Practices

bigtk uses industry-standard security technologies to keep your information secure:

• SSL Encryption: All data transfers are encrypted using SSL (Secure Socket Layer) technology.
• Password Hashing: Your password is never stored directly — it is kept only as an encrypted hash.
• Two-Factor Authentication: Two-factor authentication is available for added protection on your account.
• Regular Security Audits: Our systems undergo regular security testing.
• Access Controls: Only authorised staff can access specific user information.
• Firewall Protection: Robust firewalls are used to prevent unauthorised access.

8 Data Retention Period

We retain your information for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be retained for a set period to meet legal obligations, resolve disputes, and enforce agreements. Once the retention period has expired, the data is deleted by secure means.

9 User Rights

As a bigtk user, you have the following rights:

• Right of Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Restrict Processing: The right to request that data use be limited for specific purposes.
• Right to Data Portability: The right to receive your information in a structured, readable format.
• Right to Object: The right to object to certain types of data processing.
• Right to Withdraw Consent: The right to withdraw your consent at any time.

To exercise these rights, send an email to [email protected]. We will respond to your request within a reasonable time.

10 Cookie Policy

bigtk uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help our website remember your preferences.

• Essential Cookies: Required for login sessions, security, and core functionality. These cannot be disabled.
• Functional Cookies: To remember your language preferences and settings.
• Analytics Cookies: To understand how the site is used — anonymised data only.

You can manage cookies by changing your browser settings. However, disabling certain cookies may reduce the platform's functionality.

11 Protection of Minors

bigtk is for individuals aged 21 or above only. We do not knowingly collect information from anyone under the age of 21. Age verification steps are taken at the time of registration. If a parent or guardian suspects that a child's information has been collected, please contact us — we will delete it immediately.

12 Third-Party Links

Our platform may sometimes contain references to third-party game providers (such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe). These third parties have their own privacy policies, and bigtk is not responsible for their data protection practices. We recommend that you read the privacy policy of the relevant third party.

13 Policy Changes & Updates

bigtk reserves the right to change this Privacy Policy at any time. In the event of significant changes, we will take the following steps:

• The updated policy will be published on this page.
• Users will be notified of major changes by email.
• Continued use of the platform after any changes will be taken as your agreement to the new policy.

14 Responsible Gaming & Information

We may also store information related to responsible gaming — such as your set deposit limits, break requests, or self-exclusion details. This information is used to protect you and others and is kept strictly confidential. To learn more about responsible gaming, visit our Responsible Gaming page.